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Terms and Conditions


Online Shopping Terms & Conditions



All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.


This website is owned and operated by PromoSport. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.


PromoSport may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.


All prices listed on this website are subject to confirmation. PromoSport will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. All product prices displayed on this website does not include any shipping fees. Shipping charges should be paid by the person who is placing an order, and other additional cost such as VAT, custom charges or other local taxes may apply so we advise to please check with your local authorities before ordering a product.


PromoSport reserves the right to limit the quantities of certain items which you, your family or any group can purchase. PromoSport will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, PromoSport will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery PromoSport will notify its customers within 5 business days.


Goods will be shipped via courier. Once Payment has been received and processed, goods will be shipped, please allow 1-2 working days within UAE, please allow 7-15 working days outside UAE or internationally.


All product images are for illustrative purposes only. We have made every effort to display as accurately as possible the colors of our products that appears on this website. However, colors on monitor display may vary slightly from the actual product, since it will depend on your monitor’s display of any color.




PromoSport is committed to complying with UAE governing privacy of personal information by businesses. PromoSport is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.


Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.


Fraud Prevention


In order to protect you and PromoSport from fraudulent transactions, PromoSport may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. PromoSport also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.


Refund & Returns


Damage and defective items will be replaced. All Returns requests need to be made in writing to customerservice@promosport.ae  within 7 days upon receipt of goods. Returned or exchange products must be in the condition you received them and in original box and/or packaging including instruction manuals and all accessories as you return.


PromoSport will not accept Returns for incorrect purchase or change of mind and the customer agree that he/she won’t be refunded for such.


The customer is responsible for return shipping costs, and it is advised to ship back in a traceable way. ( tracking number )


A 10%  Re-stocking fee will be chargeable for any refund.


All returns will be inspected prior to a refund being issued. After inspection takes place, we will determine if  the item was inaccurately described, we will issue you a full refund.


In the event that PromoSport chooses not to ship an item, you will be notified by email and any amount charged to your debit or credit card will be refunded.

Products sold while on sale cannot be returned or refunded for any possible reasons.



Shipping Policy


Our shipping partners are TNT and ARAMEX.

We ship within UAE, GCC, ME, Australia, Asia, Europe and North America.

Shipping charges should be paid by the person who is placing the order and other additional cost such as VAT, custom charges or other local taxes that may apply, so we advise to please check with your local authorities about other additional shipping cost before placing an order. International shipping duties and import taxes are customer's responsibility. If you refuse shipment because of duties and taxes, you will still be held liable for any costs incurred by Promosport

Delivery is via third party courier.

It is our company policy that we do not ship to Post Office box and Promo Sport assumes no liability for failed deliveries caused by incorrect address, absence of recipient, customs issues or force majeure.

All deliveries are sent with registered couriers and must be signed for at time of delivery.

Shipping address cannot be changed once order(s) has been shipped.

As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also able to ring you prior or during delivery.

If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.

If you are not home at the time of delivery additional delivery charges may apply.

Order cannot be cancelled once order has been shipped.

Shipping time may vary depending on your location and the shipping option you selected, please allow 1 to 2  working days for delivery within UAE and 7 to 10 working days for delivery outside UAE once order leave our warehouses.

Shipping charges are determined by packing size, weight and delivery location.


We offer you a Cash On Delivery service through our shipping partners. Just select the option COD on checkout and no need to make any payments until the courier arrives at your door. You should pay the courier on arrival for exchange of your order.